All customers that purchase Dell, HP, IBM and Sun Refurbished
Servers and Refurbished EMC Storage feel secure in the knowledge that
all the items we supply are covered with a 12 Months RTB Warranty.
Our engineering services can include Installation and Configuration
if required as well as Maintenance and Repair services.
We provide 24 x 7 maintenance with 4 Hour and 2 Hour Fixes
for all Dell, IBM, HP and Sun Servers where the warranty is no longer
Maintenance on end of life systems is no longer offered or supported
by the original manufacturer and parts are often no longer available
from the manufacturer.
At the end of the 3 year Warranty period, the manufacturer invariably
suggests that the customer should upgrade to the latest model or risk
We supply replacements parts within 24 hours where required and we maintain
a supply of spares for all the contracts that we support.
The Manufacturers that we support include Dell,
IBM, HP, Sun and EMC
We provide the same level of service contracts that
are provided by the original supplier but at 50% of the cost.
For highest availability, a range of committed service
options are available with guaranteed response or fix time contracts
Delivering the best hardware support to your
business is a combination of several key components:
We offer a range of service delivery methods, as well
as response and fix options that allow you to build a service map that
fits your configuration - and your budget.
The service is flexible and allows you to choose the
right level of support for your most critical hardware components and
a lower level where perhaps a slightly longer outage is not as critical
and allows you to align your hardware budget to the service levels required.
All of these selections apply to upgrades to base warranty
as well as to post-warranty maintenance, so can increase the support
supplied to products you consider critical during their warranty period
ServicePacs for Warranty and Maintenance Upgrades are